FAQs

How do you grow food if there are no seeds?

We offer a range of planting accessories and let you choose seeds based on your needs, unlike fixed seed kits from other brands. For better germination, plant 2-3 seeds in each grow sponge. Choose as many seeds as you like!

Why didn't the seeds germinate?

Seeds may not germinate due to high temperatures above 25℃/77°F for non-seasonal plants. Poor seed quality can also lower germination rates. It's best to plant 2-3 seeds per grow sponge. Keep water at 1/3 the height of the sponges.

How to clean my water pump?

Under normal use, the water pump does not require regular cleaning. We recommend cleaning the pump and its filter sponge after at least six months of use. If you wish to clean the water pump, please follow these steps:

Turn off the power and unplug the power cord.

Press the latch on the side of the pump to open the pump cover.

Remove the sponge in front of the pump and rinse it thoroughly with clean water. Avoid using detergents as they may disrupt the nutrient balance. If the sponge is very dirty, you can also consider soaking the entire pump in clean water and gently shaking it to remove any debris, thus rinsing the whole pump.

Reassemble the components and restart the machine.

If you need instructions for disassembling the pump for a thorough cleaning, please contact us or refer to the following steps: Images & Videos

The seed pods show some kind of fungus when germinating

Please check the quality and storage of the seeds first. If it's not a seed issue, follow these steps for planting:

1. Plant 2-3 seeds in each pod.

2. Cover with the green light-blocking sticker, remove the central circle.

3. Cover with the transparent germination dome (remove when 2-3 leaves appear, no need to remove the sticker as plants will grow through it).

4. Position the light about 4 inches away from the seeds (6-8 hours of light during germination is sufficient).

For larger seeds like spinach, beet, and cilantro, you can germinate them on a moist paper towel in a sandwich (transparent) bag first. Once they sprout, gently transfer them to the sponge pods using tweezers or your fingers. This helps improve germination rates and reduces mold.

I received the product, but it's missing accessories.

Don't worry, we will help! Please simply send your message to help@dryadesgarden.com form to submit any issues with your order, we will promptly assist you. Please make sure to provide all necessary information such as missing item name ( you can check with paper manual ) as well as the order number and your shipping address, we will reship the item within 48 hours.

When will the shipment be dispatched? From where will it be sent?

Orders are processed for shipment within 3-=5 business days and shipped from city of industry, California, based on your address.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at help@dryadesgarden.com

Other inquiries? Let's chat.

Please email us at help@dryadesgarden.com or contact us at 6264921485